Returns Policy
Please see our returns policy below:
The item is received damaged or soiled due to your abuse or neglect. This includes damage caused by horses.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If buying new, no returns will be accepted if the item has been tried on your horse. We cannot re-sell this product as a new item there for please choose your colour & size carefully
In the case of clothing, if the item has been worn, laundered, or dry-cleaned or if original tags have been discarded.
You have not notified us of your desire to return the merchandise within 14 days of your receiving the merchandise; after 14 days unfortunately we can’t offer you a refund or exchange.
No returns on helmets, due to the safety aspect of helmets we cannot accept returns for helmets that are not faulty upon receiving. It is imperative that you order the correct size due to this as from a safety aspect a helmet returned cannot be deemed without impact damage (we cannot be sure if it has been used, dropped etc)
Gift Cards are non-refundable
Sale Items are non-refundable or exchangeable. These are a final sale.
To complete your return, we require a receipt, order number or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please note we do need to consult with our supplier in regards to their products.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@saddlerybarn.co.nz.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@saddlerybarn.co.nz and send your item to: Saddlery Barn, 21 Winnie Vine Place, RD2 Leeston Canterbury NZ 7682
Shipping
To return your product, please contact us first via email or phone. Then mail your product to: Saddlery Barn, 21 Winnie Vine Place, RD2 Leeston Canterbury NZ 7682
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and we must receive your returned item before any refund or exchange takes place.
Please see our returns policy below:
The item is received damaged or soiled due to your abuse or neglect. This includes damage caused by horses.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If buying new, no returns will be accepted if the item has been tried on your horse. We cannot re-sell this product as a new item there for please choose your colour & size carefully
In the case of clothing, if the item has been worn, laundered, or dry-cleaned or if original tags have been discarded.
You have not notified us of your desire to return the merchandise within 14 days of your receiving the merchandise; after 14 days unfortunately we can’t offer you a refund or exchange.
No returns on helmets, due to the safety aspect of helmets we cannot accept returns for helmets that are not faulty upon receiving. It is imperative that you order the correct size due to this as from a safety aspect a helmet returned cannot be deemed without impact damage (we cannot be sure if it has been used, dropped etc)
Gift Cards are non-refundable
Sale Items are non-refundable or exchangeable. These are a final sale.
To complete your return, we require a receipt, order number or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please note we do need to consult with our supplier in regards to their products.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@saddlerybarn.co.nz.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@saddlerybarn.co.nz and send your item to: Saddlery Barn, 21 Winnie Vine Place, RD2 Leeston Canterbury NZ 7682
Shipping
To return your product, please contact us first via email or phone. Then mail your product to: Saddlery Barn, 21 Winnie Vine Place, RD2 Leeston Canterbury NZ 7682
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and we must receive your returned item before any refund or exchange takes place.